Refund policy

Unfortunately, Yellowline Coffee does not offer refund or exchange after delivery due to the nature of the product.

Exceptions may be made on a per circumstance basis at the discretion of Yellowline Coffee Roasters.  If you have any questions, concerns, receive the wrong item or have issues related to the quality of the product please contact roaster@yellowlinecoffee.com.au within 48 hours of receiving goods. 

We cannot accept returns on gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Where an exchange is approved, the product will be replaced on the next available delivery day and arrangements will be made for you to leave the wrong of faulty Item out for pick up. Where postal shipping is involved a shipping cost may be incurred unless the mistake is Yellowline Coffee's error. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If a refund is approved, we will notify you once we’ve received and inspected your return, and let you know if the refund is going ahead. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chris@yellowlinecoffee.com.au.